Features and Benefits of Managed IT outsource solutions
Unlimited Hours
With OfficeCube, it doesn’t matter if we spend one hour or ten hours attending to your needs. You, the customer, are not billed for any additional time, all SLA agreements contain unlimited support hours.
No more worrying whether a consultant is dawdling on-site, taking unnecessary time to resolve your problem and not knowing what your bill is going to be month end.
With this model, it is in our best interest to get you back up and running as fast and reliably as possible.
Unlimited Support Calls
With OfficeCube, you are not limited nor restricted to how many support calls occur within a month, all tiers contain unlimited support. Additionally, this means that we have an incentive to rectify your concern the first time, meaning there will not be a callback, and you, the client, are happy and able to work.
No Hidden Costs
With unlimited hours and unlimited call-outs, there are no hidden or additional costs. The unlimited time and unlimited support model means it is our incentive, as your IT company of choice, to ensure that your network is stable and running at optimal performance.
When we fix a problem it is done in a fast and reliable manner to ensure that we are not wasting time on site.
We fix the concern the first time so there are no repeat problems. This makes budgeting for your IT needs simple and at the end of the month, you know exactly what your IT bill is.
Guarenteed Response Times
Most company’s biggest concern with their IT providers is the time it takes for a consultant to attend to the client’s problem.
At OfficeCube, we guarantee the time it takes us to respond to you.
With as low as a one hour response time for your critical systems you can be assured that your downtime is heavily mitigated.
The benifit to you is that you experiance minimal downtime saving you money and ensuring that your company is more productive.
Are you currently recieving the best response times?
Guarenteed Resolution Times
Another big concern for companies out there is a technical consultant spending days on a problem all the while the client is suffering, losing money and not operational. We at OfficeCube understand this, and so on our higher tier service offerings we guarantee a resolution time, this means that you the client know that, when you report a problem, the problem will be resolved, and you will be operational within the set resolution time.
How long is it taking your current provider to resolve problems on your network?
Preventative Maintenance
We at OfficeCube understand that sometimes certain things can happen to companies’ IT infrastructure that could have been avoided if the IT Company had been checking the systems such as anti-virus definitions, software updates and system health checks.
We do regular maintenance to ensure that there are no hidden surprises on your server and network infrastructure that hinder or prevent you from operating.
With preventative maintenance you can rest easy knowing that your network is relaible, table and saving you money and time.
Are you actually currently recieving preventative maintenance?
Multi-Tier Service Agreements
In a first-ever, we at OfficeCube understand that every client is different and, as such, has different needs and requirements, this means that we tailor a solution to your needs and requirements. With multi-tier service support, you can select high priority items on your network to be dealt with using a higher-level service agreement while lower priority items get dealt with accordingly. This gives you the financial freedom to pay for the level of support you require on each aspect of your business. We save you time and money so you can focus on what makes you money.
Is your current provider giving you a custom solution to match your needs and requirements?
VIP Desktop Support
We at OfficeCube understand that not all clients view just their network and server infrastructure is critical to operations, and that sometimes even when a user on the network cannot function that this causes major disruptions to the client’s operations.
This is why we offer VIP desktop support, meaning that selected users can be dealt with a higher priority level than standard users on the network ensuring that you the client are always operating at a maximum level.
Highly Skilled IT Consultants
With over 100 years of combined experience in the IT field, OfficeCube and its staff are highly skilled and highly experienced in all aspects within the industry. What this means for our clients is that we ensure a client’s IT infrastructure is always operating at peak performance and efficiency. That reported problems are dealt with swiftly and reliably, and ultimately that our clients experience minimum downtime.
Active Monitoring
We actively monitor our client’s critical IT systems, with an eagle eye on your systems we are able to see the network health at all times.
This means we get to identify possible concerns and put measures in place before those concerns get out of hand.
this means that your network uptime is consistent, giving you peace of mind and allowing you to remain focused on your core business.
Is your network being monitored 24/7?
Monthly Reporting
Often clients feel left in the dark with their IT providers, not knowing what problems the Provider dealt with, what needs to be done on the network, or
basically anything about their IT infrastructure unless they specifically ask. Don’t be left in the dark, with OfficeCube we provide you the client with
constant feedback on your IT Infrastructure and with a detailed monthly report.
Are you currently recieving reports and feedback from your current IT provider?
Proactive not Reactive
Most IT companies only deal with a client’s problem when the client reports it. This reactive response can lead to frustration and downtime on the client’s network.
How often could a problem have been solved by the IT Company before it became a major problem for the client?
Everything we have modelled our service offering on here at OfficeCube has been with one single goal in mind:
|
To ensure that the client can focus on their business without ever needing to be concerned about their IT infrastructure |
From unlimited hours, unlimited call outs, preventative maintenance to active monitoring, everything that we do at office cube is to ensure that the client does not even know that the IT infrastructure is there in the background working to ensure that the client’s company is always operational.
